Casino Bonus FAQ

Are you eager to try your luck at one of the online casinos listed on our site? Awesome! But before you start your gaming experience by making your initial deposit to claim a bonus, let us clear a few doubts that might be having now or could encounter going forward.

The Most Common Questions Canadian Gamers Ask

Are my personal details safe?

The answer to this is a big yes. Our website recommends only safe and secure online casinos for Canadians. Our priority is to assure players of a secured and fully protected gaming experience. Confidential details such as personal and banking details are transferred via a secure SSL encryption to avoid it from falling into the hands of others. This technology is generally used to handle sensitive information and is also used by online banks. Additionally, casinos also state that they will not sell, rent or share any of the player’s personal data to third parties in their terms and conditions.

How do I claim a casino bonus?

There are a number of ways to claim a casino bonus. Generally, the bonus gets credited automatically into a players account, or the player might need to enter a unique code when making a deposit at the cashier, so that he can claim the bonus. Occasionally, a player might have to choose the bonus from a drop down menu at the casino’s banking page or the player may have to contact the customer support representative via live chat or e-mail in order to avail the bonus. In a rare occurrence, a player will have to fill up form on the website to claim the bonus.

What is a bonus code?

A string of digits and/or letters might be linked with a particular bonus offer; this string is called a bonus code. Sometimes, players need to copy/paste the bonus code when they come to the cashier form when they make a deposit in order to claim the bonus. Players have to enter the code correctly, else they will not avail the free bonus money.

What is bonus abuse?

Players sometimes use irregular betting patterns, request a cashout before they meet the wagering restriction, play ineligible games with a bonus, bet lower than the minimum wagering amount with bonus money etc. This sort of conduct is considered as bonus abuse and if this happens, the player’s bonus and/or associated winnings can be revoked by the casino.

Can I cash out the bonus money?

After players meet the wagering requirements, which are clearly specified by the casino in its terms and conditions, they can request a cash-out. Almost all bonuses are non-cashable. This means that the player’s bonus amount will be subtracted from his cashable amount. But, some bonuses may be cashable. If this is the case, a player can cash out both amounts i.e. his winnings and the bonus money.

What games should I play with the bonus?

Generally, players can indulge in a wide number of casino games with a bonus. However, the games may differ in the percentage they contribute towards the wagering requirements. Usually games like slots and scratch cards, count 100% towards meeting the player’s wagering requirements .While other games are usually partially eligible and count 25%, 5% or just 2%. Some of the partially eligible games are video poker, certain poker variants and blackjack. Some games like classic blackjack, few poker variants and roulette are usually ineligible. Canadian casinos always give players a list of the games they can play with a bonus in addition to their wagering contribution percentage.

What are the games with the best and worst house edge?

Normally, the house has the best edge in casino games based on skill and the worst house edge in games based on chance. Players can use certain strategies in games like blackjack and video poker in order to lower the advantage of the house. Games such as slots and scratch cards cannot affect their fixed house edge as they depend totally on the player’s luck. Strategies are useless with these games.

What is the wagering requirement?

The number of times a bonus (and a deposit amount) has to be played either on eligible and/or partially eligible games before the player requests to withdraw his winnings is referred to as the wagering or playthrough/rollover requirement. If a player requests a cash-out before meeting the wagering requirements, the casino has the right to revoke the bonus and/or any associated winnings from the player’s account.

Do bonuses have a maximum that I can win and cash out?

Generally, Canadian casino bonuses come with a maximum cashout limit, which includes a max limit on winnings cited in their terms and conditions. For instance, in a free play bonus if max winnings are capped at C$500 anything above this limit will be void. Also, the maximum withdrawal limit is usually C$100 in no deposit casino bonuses. Once again, players need to read the terms and conditions of the bonus to learn about this.

What kind of betting restrictions to bonus rules impose?

Casino bonuses usually come with a number of betting restrictions imposed on them. For example, some casinos limit the percentage of the bonus money players can wager at once. Some casinos also limit the maximum amount you can bet per spin on slots and on other games. These are all clearly stated in the bonus’ terms and conditions.

What will happen if I try to cash out too early?

If a player looks to break the stipulated bonus rules and tries to cash the bonus and/or his winnings before he meets the wagering requirement, the casino will crackdown on the player by voiding him and the he will be left only with the money he has deposited.

What is best? Free spins or no deposit bonuses?

This depends on the player. If the player likes slots, then it’s best to claim a free spins bonus. If the player likes slots and other games of chance including a table/card games and few video poker variants, then the player must opt for a no deposit bonus. Regardless of the player’s choice, the player must always read the bonus terms and conditions carefully.

Do you have a question that is not covered in our FAQ? Send us an email at and we will do our best to answer it.

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